Return Policy

We are human, mistakes can happen. If you are not completely satisfied with your purchase for any reason, we are here to make it right.

Our return policy is designed to ensure a hassle-free and fair experience for all our customers. Please review the following guidelines for returns:

1. Eligibility:

- To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.

- Returns are accepted within 30 days from the date of purchase.

2. Return Process:

- Prior to returning the item, please contact us at hello@sheahomeco.com to initiate the return process.

- When contacting us, please provide your order number, a description of the item, and the reason for the return.

3. Refund Options:

- Once we receive and inspect the returned item, we will notify you of the status of your refund.

- If approved, you will be refunded to your original payment method.

4. Return Shipping:

- The customer is responsible for the return shipping costs, unless the return is due to a defective or incorrect item shipped by us.

- We recommend using a trackable shipping service and obtaining proof of shipment for your return.

5. Non-Refundable Items:

- Certain items may not be eligible for return, such as personalized or custom-made products. Please check the product description for any specific return restrictions.

6. Damaged or Defective Items:

- If you receive a damaged or defective item, please notify us within 30 days of receipt.

- We may request photos or additional information to assess the issue.

- In such cases, we will provide a replacement or issue a full refund, including any return shipping costs incurred.

Please note that this return policy applies to online purchases made directly through our website. If you have any further questions or need assistance, please don't hesitate to reach out to us.

Remember, we are human so please be respectful and understanding.

Thank you for choosing Shea Home Co. We appreciate your support!

Best regards,

Aslinn Shea

Owner

Hello@sheahomeco.com